Privacy Policy

1. Introduction

Sydney Movers (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information responsibly and transparently. This Privacy Policy explains how we collect, use, store, and disclose personal information in connection with our commercial removal and office relocation services.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Personal Information We Collect

• Business and contact details (business name, contact name, email, phone number, business address)
• Quote and service details (locations, access conditions, scope, preferred dates, operational notes)
• Payment and invoicing information required for bank transfers or invoicing
• Records of communications relating to our services

We do not collect credit card details, identification documents, cookies, analytics, or marketing data.

3. How We Collect Information

We collect personal information directly from you when you submit a quote request, contact us, or communicate with us regarding our services.

4. How We Use Personal Information

• Preparing and issuing commercial quotes
• Planning, scheduling, and delivering services
• Communicating about enquiries and service delivery
• Issuing invoices and managing payments
• Meeting legal, insurance, and contractual obligations

We do not use personal information for marketing purposes.

5. Disclosure of Personal Information

Personal information may be disclosed to employees, contractors, and trusted service providers where required to deliver services, as well as to professional advisers or authorities where required by law.

6. Storage and Security

We take reasonable steps to protect personal information through access controls, secure systems, and confidentiality obligations. Information is securely deleted or de-identified when no longer required.

7. Cookies and Website Data

Our website does not use cookies, tracking technologies, or analytics tools.

8. Access and Correction

You may request access to or correction of personal information we hold by contacting us using the details below.

9. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

Email: contact@sydneymovers.com.au
Location: Sydney, NSW, Australia

11. Changes to This Policy

This policy may be updated from time to time. The current version will always be published on our website.