Terms & Conditions

1. Who We Are

In these Terms and Conditions, “we”, “us”, or “our” refers to Sydney Movers. “You” or “your” refers to the client engaging our services. “Goods” means the items we transport, and “Services” means the removal and relocation services we provide.

2. Our Services

We provide commercial removal and office relocation services primarily within Sydney, NSW. We are not common carriers and reserve the right to refuse to transport any item at our discretion.

3. Client Responsibilities

You warrant that all information provided for quoting and service delivery is accurate and complete, and that you have authority to deal with the Goods.

You must ensure an authorised representative is available at commencement and completion of the Services, unless alternative arrangements are agreed in writing.

4. Charges and Payment

Charges, minimum service periods, time increments, travel time charges, and any additional costs are detailed in the formal quote and contract issued for each job.

5. Fragile Items, Packing, and Liability

Certain items are inherently fragile or susceptible to damage despite reasonable handling, including but not limited to glass, stone, marble, particleboard furniture, and electronic equipment.

We are not responsible for damage or loss arising from:

• Inadequate, defective, or improper packing by you or a third party not engaged by us;
• Undisclosed fragile contents or items whose fragility was not made known prior to handling;
• Pre-existing damage, defects, or normal wear and tear;
• Internal or non-visible damage where there is no corresponding external damage and the item was handled with reasonable care.

Where fragile items are disclosed, appropriately packed, and handled with reasonable care, liability (if any) will be assessed in accordance with these Terms, the agreed contract, and applicable insurance.

6. Damage Reporting

Visible damage must be reported at the time of delivery or completion of the Services where reasonably practicable. Any non-visible damage must be reported in writing on the same day as delivery. Failure to report damage within this timeframe may affect our ability to investigate or accept liability, subject to applicable consumer laws.

7. Subcontractors

We may engage subcontractors or third-party service providers to perform part or all of the Services. Where subcontractors are engaged, our responsibility remains subject to these Terms and the applicable quote or contract for the job.

8. Limitation of Liability

To the extent permitted by law, our liability for any loss or damage arising out of or in connection with the Services is limited to the extent provided under the applicable quote, contract, or insurance arrangements in place for the specific job. We are not liable for loss or damage beyond what is reasonably foreseeable in the ordinary course of providing the Services.

9. Exclusion of Indirect or Consequential Loss

To the extent permitted by law, we are not liable for any indirect, consequential, incidental, or economic loss, including but not limited to loss of profit, loss of business, loss of use, business interruption, delay-related losses, or reputational loss, even if such loss was foreseeable.

10. Force Majeure

We are not liable for any failure or delay in performing the Services where such failure or delay is caused by events beyond our reasonable control, including but not limited to adverse weather conditions, traffic incidents, mechanical breakdown, building access restrictions, industrial action, acts or omissions of third parties, or other circumstances outside our control.

11. Australian Consumer Law

Our services come with guarantees under the Australian Consumer Law that cannot be excluded. Nothing in these Terms is intended to exclude, restrict, or modify those rights.

12. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia.

13. Entire Agreement and Order of Precedence

These website Terms and Conditions form part of the contractual framework between you and us. If any provision of these Terms differs from the terms set out in the formal quote, job confirmation, or written contract issued for the specific job, the job-specific terms will prevail in relation to that matter.

14. Changes to These Terms

We may update these Terms from time to time. The current version will always be published on our website.